The best Side of Telus customer service
The best Side of Telus customer service
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Every single one who phone calls the tech support variety is attempting to speak to a real man or woman right away. No one wants to really have to leap via a maze of issues in hopes of simply just currently being put inside a que to speak to a real human being!
Qualified was capable to wander me by way of my issue and served pinpoint where the trouble was going on and suggested me of an alternate so I could get my job finished. I so appreciated his help and patience in strolling me via the various situations. He adopted up with facts on my following ways.
Certainly I attempted chat and bought related that has a live individual Nevertheless they instructed me I needed to phone. Unsure what the representatives to the chat can assist with.
00 extra a month. Even though my deal claims promo selling price is for two years my Invoice claims it really is a person 12 months. Soon after paying an afternoon now looking to get assist, after the third particular person I spoke they claimed they will take a look at it and connect with me again. I didn't receive a simply call again with responses. This is completely unacceptable. I regret signing up with Telus and can convey to everyone I'm sure to in no way join with them. From curiosity I called Shaw and right away had the decision answered and the person I spoke with was distinct and articulate. Feeling trapped in a contract and with the mercy of a large system which has no assist for its customers.
I still left Rogers to come back to Telus for the reason that I believed inside the guarantee of better service and truthful treatment method, but this working experience has been everything but.
at the Black Friday i termed Telus for getting me a completely new cellular line for my daughter if there's a offer like i bought Formerly for my other kids being a faithful customer with Telus.
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• I spoke to many brokers, like Maria and Regal, who could not supply clarity or escalate my case as requested.
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Thank you to your notice to this make any difference. I look forward to a prompt and satisfactory resolution.
In addition, I was disconnected numerous instances when seeking to talk to support and even still left on maintain without resolution.
The TELUS workforce acknowledges that our work spans lots of Territories and Treaty locations and we are grateful for the normal Expertise Keepers and Elders who are with us currently, whoever has absent before us as well as the youth that encourage us.
The TELUS group acknowledges that our operate spans quite a few Territories and Treaty parts and we are grateful for the traditional Knowledge Keepers and Elders who are with us nowadays, anyone who has long gone prior to us plus the youth that encourage us.
I used to be lastly presented situation variety 21911243 and informed that a supervisor would simply call Telus technical support me again within just two hours, which didn't transpire. Rather, I was educated that I required to hold out 24 hrs.